Redwood Systems is dedicated to ensuring that your lighting solutions are installed successfully and that you are fully satisfied with all aspects of its operation.
Technical Support Contact
For technical support or troubleshooting on your Redwood products, please contact:
By Telephone: 510.270.5360 (Option 2)
By Email: support@redwoodsystems.com
For more information on our product offerings, please email us at sales@redwoodsystems.com
Specifications
Redwood LED Gateway Spec Sheet
Redwood Universal Gateway Spec Sheet
Current Installation Guides
Redwood System Installation Guide v1.3.pdf
Redwood LED Gateway Installation Guide.pdf
Redwood Universal Gateway Installation Guide.pdf
Redwood Sensor Installation Guide.pdf
Current User Manuals
Redwood Manager New Features Guide 1.2 to 1.3.pdf
Redwood User and Commissioning Guide v1.3.pdf
Previous Versions of Documentation
Redwood Commissioning Guide v1.2.pdf
Redwood Installation Guide, System Specification v1.2.pdf
Redwood Software Release Notes v1.2.pdf
Warranty
Terms and Conditions
Services and Support
Returned Material Authorization_Form
Returned Material Authorization_Policy
Application Notes
Specifying Minimum Light Levels For Fixtures - This document explains how to set a minimum light level for a fixture or group of fixtures using the Redwood Model browser.
Saving Engine Configuration Files - This document describes how to save configuration files from a Redwood Engine utilizing both a manual process using the Redwood Support Page and an automated method using scripts.
Policy Scheduling Using Redwood Manager 1.0 – This document explains how to use the scheduling feature of the Redwood Manager v1.0 to have up to four different policies for a given location.
Setting an IP Address_on a MAC - This document explains how to set the IP Address of a Mac and specifically how to set it to access Redwood Manager using the secondary Ethernet port of the Redwood Engine.
Setting an IP Address_on a Windows XP PC - This document explains how to set the IP Address of a Windows XP PC and specifically how to set it to access Redwood Manager using the secondary Ethernet port of the Redwood Engine.
Setting an Engine Password - This document explains how to set a password for single as well as clusters of Redwood Engines through the configuration sprocket.
Emergency Lighting - This document is intended to explain the requirements of a general emergency lighting system and how Redwood Systems' products can be used in emergency lighting applications.